Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time from your account on our website. Your order confirmation emails also have links to your order information.
To manage your subscription, either login to your account or if you do not have one, go to the account page on our website and create an account using the details (email) used when you signed up for a subscription service. From here you can click on 'manage subscription'.
See our returns policy for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full, partial or no payment / deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. If we have charged the full amount in advance, then there will be no balance to pay.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.